Day 0:
(Tring, Tring...................Tring, Tring)
Me: Hello?
Harried Woman at other end of the line: The PC is not working.
Me: What's happening?
Harried Woman: It's not working.
Me: Yeah, I got that. I mean describe to me what is happening when you turn it on.
HW: Nothing is happening.
Me: Right, but do you hear any beep sounds?
HW: No.
Me: No 3 short beeps or 3 long beeps?
HW: NO.
Me: Okay. Errrr, is the switch on?
HW: I know THAT much!
Me: Yeah yeah, I'm just saying that check if the connection is all right.
HW: Which connection?
Me: The main power supply, the Spike Suppressor.
HW: The what?
Me: The big green thing behind the monitor.
HW: Okay, its connected to the wall socket and I turned it on.
Me: Are its LEDs glowing?
HW: (long pause) Hmmmmmmm.
Me: Forget it, the spike suppressor has its own buttons. Are those on?
HW: Yes, they look on.
Me: Are the ones connected to the PC on?
HW: Which ones are connected?
Me: I don't know. The one's with the big black plugs inserted.
HW: (long pause) Hmmmmmmm.
Me: Forget it, turn all of them on.
HW: All of them?
Me: YES!
HW: You don't have any patience at all!
Me: (deep breath) Okay, now try again.
HW: It's not working.
Me: What's happening?
HW: Monitor is blank. It's not working.
Me: (deep breath) It's difficult to say from here what's wrong. I will check once I am there.
HW: What time will you be here?
Me: I might be a little late today. There's a lot of work in office today. We have that big release on Monday.
HW: (long pause) Hmmmmmmm.
Me: OK?
HW: Today is Saturday, I thought I would be able to speak to <my daughter> on Skype today.
Me: I will check as soon as I am back.
HW: Even the laptop is not working.
Me: (deep breath) Maybe you could use the iPad.
HW: That thing <my daughter> sent?
Me: Yes.
HW: That thing has Skype?
Me: No, but you could install it from the App Store.
HW: (long pause) Hmmmmmmm.
Me: I will fix the PC as soon as I am back. Anyway she won't be up yet. I will reach there, fix it and keep it ready just in time for her to get up and chat with you. Okay?
HW: It's already so late......(long pause) Hmmmmmmmm.
Me: (silence)
HW: Do you think we should try fixing the PC again?
Me: BYE MOM!
(Tring, Tring...................Tring, Tring)
Me: Hello?
Harried Woman at other end of the line: The PC is not working.
Me: What's happening?
Harried Woman: It's not working.
Me: Yeah, I got that. I mean describe to me what is happening when you turn it on.
HW: Nothing is happening.
Me: Right, but do you hear any beep sounds?
HW: No.
Me: No 3 short beeps or 3 long beeps?
HW: NO.
Me: Okay. Errrr, is the switch on?
HW: I know THAT much!
Me: Yeah yeah, I'm just saying that check if the connection is all right.
HW: Which connection?
Me: The main power supply, the Spike Suppressor.
HW: The what?
Me: The big green thing behind the monitor.
HW: Okay, its connected to the wall socket and I turned it on.
Me: Are its LEDs glowing?
HW: (long pause) Hmmmmmmm.
Me: Forget it, the spike suppressor has its own buttons. Are those on?
HW: Yes, they look on.
Me: Are the ones connected to the PC on?
HW: Which ones are connected?
Me: I don't know. The one's with the big black plugs inserted.
HW: (long pause) Hmmmmmmm.
Me: Forget it, turn all of them on.
HW: All of them?
Me: YES!
HW: You don't have any patience at all!
Me: (deep breath) Okay, now try again.
HW: It's not working.
Me: What's happening?
HW: Monitor is blank. It's not working.
Me: (deep breath) It's difficult to say from here what's wrong. I will check once I am there.
HW: What time will you be here?
Me: I might be a little late today. There's a lot of work in office today. We have that big release on Monday.
HW: (long pause) Hmmmmmmm.
Me: OK?
HW: Today is Saturday, I thought I would be able to speak to <my daughter> on Skype today.
Me: I will check as soon as I am back.
HW: Even the laptop is not working.
Me: (deep breath) Maybe you could use the iPad.
HW: That thing <my daughter> sent?
Me: Yes.
HW: That thing has Skype?
Me: No, but you could install it from the App Store.
HW: (long pause) Hmmmmmmm.
Me: I will fix the PC as soon as I am back. Anyway she won't be up yet. I will reach there, fix it and keep it ready just in time for her to get up and chat with you. Okay?
HW: It's already so late......(long pause) Hmmmmmmmm.
Me: (silence)
HW: Do you think we should try fixing the PC again?
Me: BYE MOM!
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